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Marketing Analytics Reputation Management Virtual Assistants View all servicesKnowing what people say about your brand is an advantage you can act on.
We monitor every mention, conversation, and trend about your brand and industry and turn it into action, done for you. No dashboards to check. No noise to filter. You get clear signals and ready-to-use intelligence from our team.
Most brands listen to nothing. We turn noise into direction.
Conversations about your brand and industry are happening right now across social media, forums, review sites, and news outlets. If you are not listening, you are missing customer feedback, competitor moves, and emerging trends that could define your next quarter.
We build a complete listening infrastructure around your brand. Our team monitors every relevant channel, filters out the noise, and delivers actionable insights directly to you. No data dumps. No dashboards you have to interpret. You get the signal, we do the filtering.
80%
Of brand conversations happen outside your owned channels
61%
Of consumers expect brands to act on feedback they share publicly
3x
More likely to win deals when you act on customer signals
95%
Client retention rate
What is included
Every conversation monitored and analyzed by our team, so you never miss what matters.
Brand and keyword monitoring across every platform
We track your brand name, product names, key team members, and industry keywords across social media, forums, news, and review sites. Complete visibility.
Competitor and industry tracking
We monitor your top competitors and your entire industry landscape. Know when competitors launch, get mentioned, or make a move that affects your market.
Sentiment analysis
Our team evaluates whether mentions are positive, neutral, or negative. You see not just what people say but how they feel about your brand, products, and service.
Trend and opportunity spotting
We identify rising topics, recurring customer pain points, and content opportunities before your competitors see them. Intelligence you can act on first.
Real-time alerts and escalation
Critical mentions, PR risks, and urgent brand conversations are flagged and sent to you immediately. You know about issues before they become crises.
Clear reporting with insights you can act on
Monthly reports show volume, sentiment trends, competitive benchmarks, and specific recommendations. No data dumps, just actionable intelligence.
Stop guessing what your market is saying
Let our team listen, analyze, and deliver actionable intelligence. Book a free strategy call to see how.
How it works
A simple four-step cycle that turns conversations into competitive advantage.
Listen
We set up monitoring across every relevant channel. Brand mentions, industry keywords, competitor activity, and emerging trends are captured in real time.
Analyze
Our team reviews every mention for sentiment, relevance, and urgency. We separate signal from noise so you only see what matters.
Act
Critical mentions trigger alerts. Opportunities are flagged with specific recommendations. Your team gets what it needs to respond fast and stay ahead.
Report
Monthly reports show volume trends, sentiment shifts, competitive benchmarks, and suggested actions. Intelligence you can share with your team and act on immediately.
Why Social Hackettes
Most agencies hand you a strategy and walk away. We build it, run it, and own the results.
Strategy plus execution
We do not hand you a listening report and walk away. Our team monitors, analyzes, and delivers actionable intelligence every day. You get direction, not data dumps.
Senior expert team
Our senior experts manage your listening infrastructure end to end. Every mention reviewed, every trend analyzed, every alert curated by experienced professionals.
Proven track record
12 years in business. 600+ five-star reviews. 95% client retention. We have been listening to markets long enough to know what signals actually matter.
Full-service team on every account
You get a dedicated listening analyst, sentiment reviewer, and strategy lead. An entire team monitoring your brand and market around the clock.
Transparent reporting tied to results
Every monthly report shows mention volume, sentiment trends, competitive positioning, and suggested actions. You see exactly what your listening investment is producing.
Based in Miami, serving the US
Our team operates in US time zones and understands the American market. No offshore communication gaps, just reliable market intelligence.
Related services
Listening is one piece of a complete digital presence. Explore our other service lines.
Reputation Management
Monitor, respond, and build your reviews and online reputation across every platform so your brand is always protected and growing.
Community Management
Daily engagement, comment moderation, and conversation management that turns your followers into a thriving community.
Market Research
Deep research into your market, audience, and competitors. Data-driven insights that inform your strategy and give you a competitive edge.
Social Media Management
Done-for-you social media that builds your brand and drives sales. Content, publishing, engagement, and reporting.
Frequently asked questions
What is done-for-you social listening?
Done-for-you social listening means our team monitors every channel where your brand and industry are discussed, analyzes sentiment and trends, and delivers actionable insights directly to you. You do not need to check dashboards or filter through noise. We are your eyes and ears on the market.
Which platforms do you monitor?
We monitor social media platforms including Instagram, Facebook, X, LinkedIn, TikTok, and YouTube, plus forums like Reddit and Quora, review sites, news outlets, blogs, and podcasts. We customize the channel set based on where your audience and competitors are most active.
What is the difference between social listening and social monitoring?
Social monitoring tracks mentions and engagement on your owned channels. Social listening goes broader, capturing conversations across the entire web including channels you do not control. Listening gives you the full picture of how your brand, competitors, and industry are perceived in the market.
How do you turn listening data into action?
Every monthly report includes specific recommendations based on what we find. A rising negative sentiment trend triggers a suggested response plan. A recurring customer question becomes a content opportunity. A competitor move becomes a strategic alert. We connect the dots so you can act fast.
Can you monitor competitors?
Yes. We track your top competitors brand mentions, campaigns, customer sentiment, and market positioning. You see what they are doing well, where they are vulnerable, and how your brand compares. Competitive intelligence delivered monthly.
How does pricing work for social listening?
Pricing is based on the number of channels monitored, the volume of mentions, and the depth of analysis required. We provide a flat monthly fee with no hidden costs. The best way to get a clear price is to book a free strategy call where we review your current listening setup and provide a custom proposal.
Ready to know what your market is really saying?
Stop guessing and start listening. Book a free strategy call and let our team turn conversations into your competitive advantage.