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Marketing Analytics Reputation Management Virtual Assistants View all servicesThe conversations in your comments and DMs are revenue you are leaving on the table.
We manage every comment, DM, mention, and review. We reply fast and on brand, then turn engagement into qualified inquiries. No notifications to watch and no replies to draft. Our expert team handles your community around the clock.
Fig. 1 / Kimberly Carpenter, founderEvery unanswered comment and ignored DM is a lead your competitors are happy to take.
Your audience is talking to you every day in comments, DMs, mentions, and reviews. But without a dedicated team, most of those conversations go unanswered or get a slow, generic reply. Each one is a potential customer who felt ignored and moved on.
We turn that around. Our team manages every inbound message, replies fast and on brand, and routes qualified conversations toward a next step. Your community becomes a reliable source of inquiries instead of a growing list of missed opportunities.
What is included
Every deliverable is executed by our team. You get a complete community management operation without hiring a single person.
Daily comment and DM management
Every comment and DM across your platforms is read, sorted, and replied to on a daily cadence. No message sits unanswered.
Moderation and brand safety
We filter spam, hide harmful comments, and enforce your community guidelines so your comment section stays positive and on brand.
Proactive engagement and outreach
We do not just reply. We start conversations, ask questions, and engage with your audience in ways that build relationship and drive inbound interest.
Lead qualification and routing
We identify hot leads in conversations, qualify them, and route them to the right next step. Every handoff is warm and context rich.
UGC and advocacy
We identify top commenters and brand advocates, nurture those relationships, and turn loyal followers into a steady stream of user generated content.
Expert-led delivery
Our expert team applies deep expertise to sort, prioritize, and draft replies at scale. Faster response times, smarter engagement, same human accountability.
Stop letting conversations turn into missed revenue.
Every comment and DM is an opportunity. Let our team make sure none of them slip through.
How it works
From setup to active community management in days.
Listen
We monitor comments, DMs, mentions, and reviews across your channels so nothing slips through.
Respond
We reply fast and on brand, answer questions, and route real buyers toward a next step.
Nurture
We turn conversations into qualified inquiries with simple, human, conversion-focused follow-up.
Report
We hand off hot leads and report what your audience is asking for, so the rest of your marketing gets sharper.
Why Social Hackettes
Most agencies hand you a strategy and walk away. We build it, run it, and own the results.
Strategy plus execution
We build your community playbook and run it day to day. Our team replies to comments, manages DMs, and qualifies leads. You get inquiries, not recommendations.
Senior expert team
Our team applies deep expertise to prioritize messages and suggest replies. Faster response times, same human quality.
Proven track record
12 years in business. 600+ five-star reviews. 95% client retention. We have been managing communities long enough to know what turns followers into customers.
Full-service team on every account
You get a dedicated community manager, engagement specialist, and project manager. An entire team representing your brand in every conversation.
Transparent reporting tied to inquiries
Monthly reports show engagement volume, response times, lead conversions, and revenue attributed to community. You see exactly what your community is producing.
Based in Miami, serving the US
Our team operates in US time zones and understands the American market. No offshore gaps or communication delays.
Related services
Community management is one piece of a complete brand presence. Explore our other service lines.
Social Media Management
Done-for-you social media strategy, content, posting, and reporting across every platform, paired with full community management.
Reputation Management
Review monitoring, sentiment analysis, and response strategy that protects and strengthens your brand across every platform.
Content Creation
Scroll-stopping graphics, short-form video, and branded assets that keep your feed fresh and your audience engaged between conversations.
Content Marketing
Strategy-led blog and lead content that attracts buyers and feeds your pipeline, working alongside your community engagement.
Frequently asked questions
What platforms do you manage community for?
We manage comments, DMs, mentions, and reviews across Instagram, Facebook, LinkedIn, TikTok, YouTube, and more. If your audience is talking about you there, we cover it.
How fast do you respond to comments and DMs?
We operate on a daily engagement cadence. Most replies go out within hours during business hours. Urgent items are flagged and handled faster through your agreed escalation channel.
Will the replies sound like our brand?
Yes. We build your brand voice and approved talking points into every reply. Your community hears your voice, not a generic outsourced script.
How do you handle negative comments or complaints?
We respond calmly and on brand, acknowledge the concern, and move the conversation to a private channel when needed. Every complaint is handled in a way that protects your reputation.
How do you turn a comment into a lead?
We engage with intent. When someone shows buying signals in a comment or DM, we ask qualifying questions, provide helpful answers, and route them to the right next step in your sales flow.
How does pricing work for community management?
Pricing is scoped to your volume of conversations, number of platforms, and the level of lead qualification needed. We provide a custom proposal during your free discovery call based on your community size and goals.
Ready to turn your community into a revenue channel?
Stop letting conversations go unanswered. Let our team manage your community and turn engagement into qualified inquiries.
